CUSTOMER SATISFACTION IS OUR PASSION!
We are here to service your requests, answer your questions, and provide technical support for our product line.
If you are unhappy for any reason with an item purchased from FITBENCH you can return it within 10 days of delivery. The item must be in its original packaging and must be in salable condition. Customer is responsible for return shipping. You will be issued a refund via check within 30 days of your return. The refund amount will be the original amount you paid minus the shipping costs that you were originally charged. To return an item, contact us first for return shipping instructions at TeamCanada@Fitbench.com or at 800-294-0536.
Please note: if you purchased one of our products from a retailer other than us, please contact that retailer for their return instructions. If you purchased one of our products from another retailer and need assistance with a missing or damaged part, please contact us via email or phone and we can help. Products sold outside Canada – please contact the distributor you purchased from for return instructions.
When you call for warranty parts on your equipment you will be asked for your proof of purchase stating when and where you purchased the unit. Depending on the nature of the warranty claim you may also be asked to provide a photograph of the issue. This helps show us exactly what you need so we can be sure to fix your problem right the first time.
Toll free phone: 1-800-294-0536